Health Insurance Cash Advance: Edelweiss General Insurance yesterday (13th June) announced the launch of ’Out-of-Network Cash Advance’ facility at any hospital which is not part of EGI’s network to help customers with monetary support. Insured person can Get Rs 10000 cash in advance at non-network hospital as per the newly launched plan.
In general, policyholders need to pay out of their own pocket to avail treatment at non network hospitals. But the insurer said in a statement that the new cash advance facility will provide up to Rs 10000 to customers to take care of admission charges or other expenses during the hospitalization. The advance will be adjusted at the time of claim procedure.
The insurance company further said that this service will be launched due to the insights gained from qualitative research conducted by EGI across 4 cities of Mumbai, Delhi, Bengaluru and Kolkata.
The research was organised for a deeper understanding of pain points of customers during medical emergencies. The company said in the statement that the findings revealed that the customers are demanding real cashless benefits, not just reimbursements.
Shanai Ghosh, Executive Director & CEO, Edelweiss General Insurance (EGI) said on the launch of the new facility, “Based on our in-depth research, we observed that in an emergency, customers are expecting their insurance provider to support them when and where they need it. With an endeavour to provide innovative solutions to our customers, we launched our instant cashless facility in March 2022. Aligning with our vision to make insurance easy, friendly, and transparent, we are attempting to take this one step ahead through our Out-of-Network Cash Advance.”
Steps to follow for Out-of-Network Cash Advance-
- Gets admitted to the nearest available hospital
- Intimate EGI’s customer care team on toll-free number 1800120216216, select Option 2 and share all medical details of the case.
- The EGI claims team gets into action immediately and connects with the hospital.
- Depending on the case and policy terms, EGI will endeavour to provide Cash Advance facility for admissible claims.
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